TeamSupport gives you lots of tools to help support your customers. Here are some tips and tricks for Supervisors who manage other TeamSupport users.
- Review and Manage User Queues for your team
- Setup Ticket Automation to automate some of your tasks
- Put a report on your Dashboard using custom fields or to show trends in your system
- Mark a report to save to your Starred section to find it easier
- Ask for an update on a ticket
- Add a private action on a ticket
- Subscribe to a ticket or a subscribe to a customer to stay in the loop on important issues
Click here to read more tips and tricks for Managing tickets.
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