TeamSupport allows you to track when a customers warranty expires. You can also define a set number of hours per month your customer has purchased, and also see how much time they have spent/have left over for the month.

You may also track time on each ticket action. Click here to learn more about tracking time on tickets.

To configure these settings open a customer by going to the Customer section from the right hand navigation. Click the “Edit” button on the Customer detail page. Fill in the date for Service Agreement Expiration, then fill in the number of hours on Support Hours Per Month and click “Edit” again to leave Edit mode.

In this example, we have added an action on a ticket and put in 30 minutes for time spent.

Next, hover over the customer name on the right hand side of the ticket, and the following pop-up will appear:

As you add time spent on your tickets, we will auto tally the time based on what you setup in the configurations. In the example above, we have indicated this customer has 15 support hours each month, and we’ve used 30 minutes to date.

This will enable you to see right away what the customer has used and what they have remaining.

Need more help with this?
Customer Support

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