TeamSupport gives you the ability to customize your Ticket Page by choosing which fields are displayed, and in what order, on the right and side of your ticket window. These are organizational wide settings and will be displayed the same for all users.
To access these settings, browse to Admin-> My Company-> Ticket Page Order tab.
Here you will find two boxes. The “Ticket Page” box controls the existing ticket window, whereas the “Create Ticket Page” box controls the new (manually created) ticket window.
To reorder fields, simply drag and drop your fields in your chosen order.
You may add a line breaks in order to help visually separate fields.
If there are some fields that you do not use, you may drag them to the “Available Fields” in the bottom sections. Fields in this section will not be displayed on your ticket windows. If you change your mind, you can drag them back to the top section at any time to display them again.
For Enterprise Customers Only: In the “Available Fields” box you will find a “Add Custom Widget Button”. This will allow you to add custom code that will appear on the right hand side of your ticket. For example, you may choose to display data from within TeamSupport, or from an external 3rd Party system. Click here to learn more about adding a Custom Widget.
Need more help with this?
Don’t hesitate to contact us here.