When you open a new ticket, a new ticket detail tab will open. You can multitask by having multiple tabs open at once for tickets, customers, and reports.
- The Ticket Detail tab will show all correspondence from Customer and Agents in the white action boxes.
- On the right you will find all of the information for the ticket including user assignment, group assignment, ticket type, ticket status, severity, and Customer association.
Click the public/private action links to add a new action. The new action window will be displayed.
Click Save to save the action, or click the arrow next to Save to change the status along with the save.
Here you can create a new action for yourself, other TeamSupport Users, or for your Customers. Talk about collaborative customer support!
If the action is visible, TeamSupport will send all customers associated with the ticket an email with your new action. They will also be able to see this action on the Customer Portal.
Click here learn more about ticket visibility.
Click here to learn about the My Tickets section.
Need more help with this?
Don’t hesitate to contact us here.