Tags allow you to organize tickets around keywords that make sense to you. For example, you could add a tag called “Exchange” to quickly see a list of tickets that involve the exchange server.
You can add/view/edit tags from the Tags section on the right hand side of the Ticket Detail window:
If a tag does not exist, once you add it to a ticket, it will be created and can be viewed in the tag section. There is nothing special you need to do to create a tag, just type in the keyword, and click to add! If the tag already exists, you will see a box with the tag name in it as you start typing and you can just click on it.
To remove a tag from a ticket, click the “x” next to the tag.
If you click on a Tag, you will be directed to the Tag Section where you can see other tickets that share the tag.
Click here to learn more about the Tag Section.
In addition to relating tickets together, tagging is also used for Ticket Deflection on the Customer Portal. Click here to learn more about this feature.
Need more help with this?
Don’t hesitate to contact us here.