Tags allow you to organize tickets around keywords that make sense to you. For example, you could add a tag called “Exchange” to quickly see a list of tickets that involve the exchange server.
The Ticket Tags section can be found on the left hand navigation from within your TeamSupport Window. Here, all of your tags are displayed on the right hand side of the screen grouped by first letter. When no tags are selected, all Tickets are displayed in the results window.
You can click on the tag name, and all tickets which have that tag, or use that tag in the body of an action will be displayed in the results window.
The results are displayed with the Ticket Type icon next to the Ticket Name. Other tags associated with that ticket are also displayed with each ticket. You can click on any of these tickets and it will be opened in a new tab.
You can also select multiple tags by clicking on the “Select Multiple Tags” option in the upper right hand corner of the window. This creates an ‘AND’ clause which means the results will have all of the selected tags associated to them.
System admins can rename and delete tags. These options appear next to the tag name that is selected and are only available to Admin users.
Click here to learn how to Add a Tag to a Ticket.
In addition to relating tickets together, tagging is also used for Ticket Deflection on the Customer Hub. Click here to learn more about this feature.
Quick Tip: You can automatically add a ticket tag to a ticket using Ticket Automation.
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