You have the ability to define what types of tickets you need to manage within your operation. We pre-configure a few types to help you get started, however these may be changed to what you need. You can always edit the name of the Ticket Types later. You can also “retire” a Ticket Type by marking it not active.
To setup your Ticket Types, from the left hand navigation click on Admin->Custom Properties tab-> then select Ticket Types from the “System Property type” drop down menu.
The first ticket type in the list is the default. Here you can edit, delete and re-order how your ticket types appear. To Add a new ticket type, click the “+ Add” link.
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