The Custom Fields section allows you to create fields unique to your organization for a handful of areas including Tickets, Users, and Customers. Each of these different areas in the application can have as many different custom fields as you want.
To add/edit custom fields, go to Admin -> Custom Fields Tab.
Simply select the field type where you want to modify the custom fields in the “Field Type” pulldown. If you choose Ticket, a second pulldown for Ticket Type will appear.
To add a category, click “Add Category”. You can always rearrange the custom fields into categories by dragging and dropping. To add a custom field, click “Add Custom Field” and the following form with appear.
The required fields on this form are Name and Field Type.
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