TeamSupport offers a powerful search tool which allows you to find Tickets, KB articles, Customers, and Contacts quickly. You can also perform advanced filters and sorting to better narrow down your search.

Field Definitions

  • Search Bar: Type your word or words into the search bar to return your results.
  • Tickets, KB, Customers, Contacts Buttons: Click the area of TeamSupport where you would like to search. The default is Tickets.
  • Results: Results are displayed with Ticket Number, Ticket Name, Date Created, Date Modified, and Status. You can click on any result, and it will open in a new tab.
  • Switch to Classic Search: This button will allow you to toggle between Classic Search and the New & Improved Advanced Search.
  • Sort By: The default is Relevance. The drop-down menu will display other options by which to sort the results.
  • Filters: Filtering is optional. Add a filter by clicking in the “Add a Filter” box. Once a selection is made, you will have the option to define your search criteria. You may add multiple filters to a single search by clicking again in the “Add a Filter” box. When you add a filter, the results will update automatically.

What’s Next?

Click here to learn Advanced Search options.

Click here to make a post on the Water Cooler.

Need more help with this?
Customer Support

Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.