Don’t forget to learn about the Advanced Portal.
This page describes the basics and default settings of the Public Portal. Click here for additional options and customization options.
The Public Portal does not require your customer to login. The Public Portal can be integrated into your website through an iframe. This will allow you to have the portal load into a designated page right in your website.
The URL for your Public Portal can be found under the Admin section -> My Portal -> Public Portal -> “Landing Page URL”.
Here are several tasks a customer can complete from the Landing Page:
Submit a ticket
Your customers can submit a ticket by clicking on the New Ticket button.
The defaults for the new ticket entry form are E-Mail, First Name, Last name, Subject, and Description. They can also add attachments and a screen recording to their ticket.
View Knowledge Base
You can give your customers access to Knowledge Base articles about common issues, FAQ’s, Tips and Tricks, and more.
Your customers can initiate a chat with your TeamSupport users.
Your customers can view and manage their tickets by clicking on My Tickets from the top navigation. They will be presented with a form to input their email address.
Open and closed tickets associated with that email address will be displayed.
Customers can add comments, close, or reopen tickets.
Click here to create your first ticket!
Click here to learn more about Customer Portals
Need more help with this?
Don’t hesitate to contact us here.