TeamSupport can be integrated with many phone systems so that the customer record is called up automatically based on caller ID (a “call pop”).
If your phone system has the ability to call a URL when a call comes in, simply point it to:
Replace the “xxxyyyzzzz” with the inbound phone number, and that persons contact record will be displayed when the phone rings.
There are a few things to consider when using this feature.
- Does your phone system support URL calls? If so, simply configure your phone system settings to make the URL call listed above. You may need to reference your phone system provider to ensure it has this ability.
- If your phone system does not support URL calls, it must support TAPI so that you may build a small application that will identify incoming calls and in turn make URL calls to TeamSupport.
- If you do not have an IP based phone system, you can still use this feature as long as there is a modem within your PC and an application (typically provided by your vendor) to identify incoming calls which can in turn perform the necessary URL call listed above.
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