Our native integration with NiceReply lets you bring customer feedback and surveys into your help desk. You can push ratings and comments into TeamSupport tickets as a note, and update custom fields with CSAT/CES ratings. The integration will also sync the customers name to the ratings in NiceReply. You can even set triggers in TeamSupport based on CSAT/CES value.
All of the steps to integrate Nicereply with TeamSupport are done from within the Nicereply app.
Please click here to visit Nicereply’s integration instruction page.
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