The easiest way to think of the Water Cooler is as a Facebook-type social network that only people in your company can access. You can post questions, have conversations, and even chat one on one with your colleagues. Basically, it’s a way for you to collaborate more closely within your company to better support your customers.

Click the Water Cooler section on the left hand navigation.

You can chat with other TeamSupport users who are logged in by clicking on their name on the right hand side of the screen under “Online Chat”

Click on the box that says “Share to Watercooler” and the following menu will appear.

  • Simply type in a comment or question, and click the “Post” button
  • To associate a ticket to the post, click the ticket icon and search by either name or number

Any user can hover over the “Info” icon on the upper right hand corner of the post to see all associations, and can open them by clicking on the link.

What’s Next?

Click here to learn more about Advanced Water Cooler options.

Click here to learn about the basics of the Customer section.

Need more help with this?
Customer Support

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