You can turn any ticket into a Knowledge Base ticket.
Here are a few reasons why you might want to do this:
- You have recently resolved an issue for your customer, and you would like to share the results with the entire team so that they can all learn from the experience.
- You have described a procedure to a customer, and you would like to also share this procedure with your internal team or your customers.
Click here to learn how to turn a ticket into a Knowledge Base article.
Need more help with this?