You can turn any ticket into a Knowledge Base ticket.

Here are a few reasons why you might want to do this:

  • You have recently resolved an issue for your customer, and you would like to share the results with the entire team so that they can all learn from the experience.
  • You have described a procedure to a customer, and you would like to also share this procedure with your internal team or your customers.

Click here to learn how to turn a ticket into a Knowledge Base article.

Need more help with this?
Customer Support

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