The internal Knowledge Base does not require any setup. Simply create a Knowledge Base article, and it will be available for TeamSupport users. You may optionally create Knowledge Base Categories to help with organization.
Some setup is required for Customers to have access to Knowledge Base on the Customer Hub.
From within TeamSupport, browse to Admin -> My Portal ->Customer Hub Settings -> Enable/Disable Features section. There is a button under this section to enable/disable the Knowledge Base.
There is also a section entitled Anonymous Access Settings which will allow you to make the Knowledge Base available to those who have not logged into your Hub.
Click here to learn how to create a Knowledge Base article.
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