The internal Knowledge Base does not require any setup. Simply create a Knowledge Base article, and it will be available for TeamSupport users. You may optionally create Knowledge Base Categories to help with organization.

Some setup is required for Customers to have access to the Public Knowledge Base and the Advanced Customer Portal.

From within TeamSupport, browse to Admin -> My Portal.

If you plan to only display the Knowledge Base publicly on your website, you will use the link found under the Public Portal tab -> “Knowledge Base URL”. Click here to learn how to embed this into your website using an iframe.

If you would like to display the Knowledge Base as part of the Public Portal, you will need to check the box under the Public Portal tab -> “Allow Access to Knowledgebase”. Click here to learn more about configuring the Public Portal.

To display the Knowledge Base securely on the Advanced Portal, you will need to check the box under the Advanced Portal tab -> “Knowledgebase”. Click here to learn more about configuring the Advanced Portal.

Click here to learn how to create a Knowledge Base article.

Need more help with this?
Don’t hesitate to contact us here.

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