Please note: The Products module is only available in the Enterprise Edition.

There are several ways to filter your Knowledge Base content.

  1. Customer Filtering: This feature is controlled by the “Customer Specific Articles” setting in the Customer Hub Basic Settings. If enabled, when you associate a Company or Contact with a Knowledge Base article, those articles will only be displayed to the associated Company or Contact. Articles without a Customer association will be displayed to all allowed customers.
  2. Product Filtering: This feature is controlled by the “Customer Product Association” setting in Customer Hub Basic Settings. If enabled, when you associate a Product with a Knowledge Base article, those articles will only be displayed to customers who are also associated with that product. Articles without a Product association will be displayed to all allowed customers.
  3. Anonymous Hub Access: This feature is controlled by the “Anonymous Hub Access” setting in Customer Hub Basic Settings. If enabled, anonymous visitors to your Hub will be allowed to view Knowledge Base articles. Allowing anonymous access to some Knowledge Base content may be a good way to provide prospective customers with information about your business.

Click here to learn how to associate a product to a ticket.

Click here to learn how to associate a product to a customer.

Need more help with this?
Customer Support

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