The Knowledge Base is great area to store documents for your internal team or for your customers to access at any time from the Customer Hub.
This section includes the following topics:
- Type of Knowledge Base: There are three different areas where the Knowledge Base can be displayed and used. The setup and use of the Knowledge Base will depend on the audience.
- Knowledge Base Setup
- Creating a Knowledge Base Article
- Getting the Most out of Your Knowledge Base: Topic include Canned Responses, Knowledge Sharing, Suggested Solutions, Content Filtering, and Reporting.
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