We are excited to announce that the New Ticket Page is now available! We’ve completely redesigned the ticket pages with a focus on usability and performance. The pages are faster to load, easier to customize, and more pleasing to the eye.

Below you will find “before and after” screenshots that will help you to become acclimated to the new page. You will find all of the existing functionality, plus cool new features!

New Ticket Page Before

New Ticket Page After

New Features:

  • You are now able to rearrange and remove fields from the new ticket window. These settings can be found on the Ticket Order page.
  • Most of the details have been shifted to the right hand side of the screen to mirror more closely the Ticket Detail screen.

Top Menu Before

Top Menu After

New Features:

  • The new interface is been simplified by shifting lesser used icons under the “More” menu
  • You will now find the “Read/Unread” button on the ticket detail screen so that you can mark a ticket Unread similar to an email.
  • When creating a new action, you choose ahead of time if the action will be Public or Private.
  • You may add a Watercooler post from the ticket window. The ticket will automatically be associated with the Watercooler post.
  • History can now be found under the “More” menu as opposed to at the bottom of the ticket.
  • A timeline has been added so better illustrate the history of the ticket actions.

Action List Before

Action List Details After

New Features:

  • A timeline has been added so better illustrate the history of the ticket actions.
  • There is a Public/Private label which can be toggled. This gives the user a more obvious indicator of the action visibility

New Action Before

New Action After

New Features:

  • There is a Public/Private label which can be toggled rather than a checkbox. This gives the user a more obvious indicator of the action visibility
  • To save users time, we have combined two common steps when creating an action. Now at the same time you are saving your action, you can optionally select a status.

Ticket Details Before

Ticket Details After

New Features:

  • You are now able to rearrange and remove fields from the new ticket window. These settings can be found on the Ticket Order page.
  • You are now able to click Public/Private/WC to filter and only show those results from within the actions.

Need more help with this?
Don’t hesitate to contact us here.

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