The Image Manager is used to store documents that you can later insert into tickets. The image manager is shared between tickets, Knowledgebase Articles, and Wiki Articles.
You can upload a new image, or insert an existing image into your ticket by clicking on the Image Manager button from the Action toolbar:
When clicked, the following window will appear. You can choose from previous uploaded images, or you can upload images to the editor, then insert. You can also organize images into folders.
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