TeamSupport has native integration with HubSpot.

Company and contact information can be pulled from your HubSpot account into your TeamSupport account, and ticket information can be sent back to HubSpot as Account Notes. This integration allows your company to use best of breed solutions for sales, marketing and contact management as well as customer service and support!

From within TeamSupport, browse to Admin->Integration Tab->HubSpot

Field Definitions

  • Authentication Token: Password field to enter the HubSpot token to be used for the sync
  • Confirm Authentication Token: Confirm the HubSpot token
  • Synchronization Active: Check this box to turn on the integration
  • Push-Out Tickets As Account Notes: Check this box to send tickets as Account notes in HubSpot.

Setup

In order to get the integration working between TeamSupport and HubSpot we need the token created in HubSpot. Click here for the HubSpot help document that explains this process.

Your confirmation page should look similar to this:

Field Mapping for Customers

Company information pulled/updated from HubSpot into TeamSupport:

  • Name
  • Address
  • Address2
  • City
  • State
  • Zip
  • Country
  • Phone
  • Fax

Here is an example of the Customer record in HubSpot:

Here is an example of the Customer record in TeamSupport:

Field Mapping for Contacts

Contact information pulled/updated from HubSpot to TeamSupport:

  • FirstName
  • LastName
  • Title
  • MobilePhone
  • Phone
  • Fax
  • Email

Here is an example of the Contact record in HubSpot:

Here is an example of the Contact record in TeamSupport:

Ticket pushed as Account Notes

When a new ticket is created in TeamSupport and is associated to a Company that exists in HubSpot, a HubSpot Account Note will be created containing the Ticket title and a Ticket URL link.

Here is an example of the Ticket in TeamSupport:

Here is an example of the HubSpot Account Note:

Synchronization Notes

  • The first synchronization will start after 15 minutes, and will cycle again every 15 after the first sync.
  • The sync will update in TeamSupport any Companies or Contacts that have been updated in HubSpot since the last sync. Updates made in TeamSupport do not flow back into HubSpot. HubSpot is treated as the master record and will overwrite any changes that may have been made in TeamSupport.
  • Only newly created tickets that are associated to a Company in TeamSupport will be sent to HubSpot as a Note to that company. This means the integration will not go back in time and push out tickets that were created before the synchronization was initialized.

Need more help with this?
Don’t hesitate to contact us here.

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