Groups are a way to organize Users. Generally this is used to define departments or teams within your company such as “Customer Support Tier 1”, “Developers”, “Billing”, etc. A user can be a member of more than one Group. It’s important to note that Groups are used for a number of things within TeamSupport including ticket assignment, user rights, and even notifications in the WaterCooler.

Get started here by Adding a New Group.

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