The Knowledge Base integrates in to many other parts of TeamSupport. Browse this section to explore ways to get the most of your Knowledge Base.
- Canned Responses: If you have common responses to questions, you can save them as a canned response to insert into tickets easily.
- Knowledge Sharing: The internal KB is a great place to store private articles for your team.
- Suggested Solutions (Ticket Deflection): TeamSupport suggests solutions to your users and also your customers based on the information they have typed into a ticket.
- Knowledge Base and Products: KBs can be filtered by Product when a Product association is made on the KB.
- Create a Tutorial: KBs can be used as internal or external tutorials using images, voice/video recordings, and/or screen recordings.
- Reporting on Knowledge Base: Our powerful Reporting Tool has the ability to report on Knowledge Base statistics.
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