TeamSupport offers two easy ways to embed images or screenshots into your tickets – You can paste them directly from your clipboard, or you can access a warehouse of previously uploaded images and add them directly to the action. As the saying goes, a picture is worth a thousand words, and embedding screenshots or other images can really help your customers understand the solution to their problems.

Insert Pasted Image

First you need to copy an image to your computer’s clipboard. Most customers use a screen capture utility such as TechSmith’s SnagIt to capture screen shots and then annotate them as needed. Once the image has been captured, you can use the “copy all” or “Ctrl-C” (command+c on a mac) command to move the image into your computer’s clipboard.

Once there, you can click on the “Insert Pasted Image” icon from the Action toolbar: , or press Ctrl + V to paste directly into the action window.

Follow the instructions on the screen to past the image into the window.

Your image will appear in the body of the description and you can put leading and trailing text around the image as usual.

Additional ways to insert images into your ticket:

Need more help with this?
Don’t hesitate to contact us here.

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