The “Email Ticket” button can be found under the “More” button on the top menu of the Ticket Detail page.
This button allows the Public Actions within a ticket to be emailed to one or more recipients. This means private actions are not sent in the email. A use case for this feature is if a TeamSupport User is interested in sending ticket information to a non TeamSupport user, like a co-worker, who would normally not have access to the ticket information. Not only would this allow the user to easily share this information, but the email activity will be documented as a private action for record keeping and future reference.
How Does it Work?
When the Email Ticket button is pressed, the following screen appears.
- Email Address(s): Type in one or more email addresses separated by commas.
- Introduction: An Introduction may be added to the email which can include any additional detail or instruction to the recipient(s).
- Attach File: Files may be attached to the outgoing email. The attachments will also be included along with any other ticket attachments.
This email can be customized using the Ticket Email email template.
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