To setup emails, go to ADMIN -> Email tab.

TeamSupport allows you to fully customize all email messages that are generated in your account.

System Email
This is your company’s TeamSupport drop box address. You should share this with all members of your team and create an email alias in your email editor (Outlook, etc) for it. You can forward your company’s support@ address to this account – so that when your customers send support emails to your company, a new ticket will be created in your account.

Organization Reply To Address
Once you have forwarded your company’s support@ address to your drop box, insert your compay’s support@ address here. This way, when your TeamSupport account sends emails to your customers, the FROM line will be your support@ address as opposed to the system email address.

Require [New] keyword for emails
In some cases, our customers do not want tickets created via email from their end users – or potential spam mail creating tickets. Setting this ON will only create a new ticket from email if we see [new] in the subject line. The majority of our customers leave this OFF.

Require a known email address for emails
This setting will only allow emails into the system if we know who the sender is – be it an internal TeamSupport user or anyone else. As above, the majority of our customers leave this OFF.

Click here to learn about Email Templates.

Click here to learn about Alternate Emails.

Need more help with this?
Don’t hesitate to contact us here.

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