To setup the Email integration, you will need to go to the Admin -> Email tab.
Simply forward your company’s support address (or another department/group email address) to the system email address in your account. When emails are received, they will either create new tickets, or update existing tickets.
Place your company address that you forwarded into the “Organization Reply To Address”. That way, when TeamSupport sends emails, it will insert your address on the FROM line and complete the loop.
Click here for more on Email Integration
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