The TeamSupport application helps your team to provide exceptional customer support. TeamSupport also offers an extension of the application, called the Customer Hub, which provides a self-service resource area for your customers to manage their tickets and find answers to their questions. Your customers will be able to submit tickets, manage their tickets, manage their organizations tickets, view Knowledge Base and Wiki articles, engage in a forum called Community, and initiate Chats with your Support team.
If you are already using the Advanced Portal, and would like migrate to the Customer Hub, you will find important information here.
- Customer Hub – provides a newly designed self-service area for your customers to log new tickets, view Knowlegebase and Wiki Articles, and initiate a Chat.
- Classic Portals:
- Advanced Portal – allows users to log in, submit and check on the status of tickets, search tickets, view Knowledge Base and Wiki articles, initiate a Chat, and join the community forum conversation.
- Public Portal – allows unrestricted access for your customers to log new tickets, view Knowledgebase and Wiki articles, and initiate a Chat.
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