The TeamSupport application helps your team to provide exceptional customer support. TeamSupport’s Customer Hub is an extension of the application which provides a self-service resource area for your customers to manage their tickets and find answers to their questions. Your customers will be able to submit tickets, manage their tickets, manage their organizations tickets, view Knowledge Base and Wiki articles, engage in a forum called Community, and initiate Chats with your Support team.

Migrating from Advanced Portal to Customer Hub

If you were a TeamSupport Customer before June, 2016, you may have implemented the Advanced or Basic Customer Portals. You may migrate to the Customer Hub at any time. Click here to learn about the steps and considerations involved in migrating. New customers who join TeamSupport after April 21, 2017 will only see Customer Hub in their accounts.

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