There are many ways a new ticket can be created automatically. These include via email, the Customer Portal, a CRM integration, and from our API.

You can also create a ticket manually by clicking on one of the following New Ticket buttons.

From the “My Tickets” Section:

From the “Customer” Section:

If you click the New Ticket button while you have a Company or Contact selected, they will be associated with the ticket.

The only default required field is Ticket Name. If you would like the ticket to be visible to the customer associated with the ticket, check the “Visible” box. Otherwise, leave it blank and only TeamSupport users will be able to see the ticket.

I created my first ticket! What’s Next?

Test the system using a Sandbox Account

Click here for more details on creating a ticket.

Need more help with this?
Don’t hesitate to contact us here.

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