You can create Tutorials inside of TeamSupport to display on your Knowledge Base. Along with text, you can insert Screen Recording and Screenshots into the article.

Simply create a ticket, create your recordings and/or screenshots, mark the ticket as Visible to Customers, and mark the ticket as on the Knowledge Base. Some of our customers choose to create a custom category for Tutorials, although that is not required.

Click here for a more detailed instructions on creating a Knowledge Base article.

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