Edition: Enterprise



TeamSupport offers an API which allows customers to have access the their TeamSupport data from outside of TeamSupport. You may use the API to set an existing Jira ticket link, or to create a new one.

The <JiraKey> element will be used to set or update the Ticket-Jira link. It is not case sensitive.

The value for it can be either the existing Jira issue key to link to the ticket to or to create a new Jira issue from the ticket using the value “NewJiraIssue” (not case sensitive, without quotes).

Existing ticket example

PUT: [API URL]\Tickets\1234
Body: <Ticket><JiraKey>TEST-12</JiraKey></Ticket>

This would set the link for ticket 1234 to a Jira issue with key TEST-12

New ticket example

PUT: [API URL]\Tickets\5678
Body: <Ticket><JiraKey>newjiraissue</JiraKey></Ticket>

This would set the link for ticket 5678 to create a new jira issue.

These commands would also work with the (POST) verb.

These commands will work with both xml or json formats. It can be combined with the other Ticket elements like any other normal element.

Click here to learn more about our API and see other example API commands.

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