The Applause feature encourages teamwork by letting users applaud other team member’s Ticket Actions, similar to the “Like” button on Water Cooler.
If a user sees an Action created by another team member that is worthy of applause, they can toggle the hand clap button on the top of the action. If this was done by mistake, the applause can be toggled off again at any time.
Hovering over the applause button shows the users who have applauded.
Additionally, a congratulatory email is sent to the action creator. This email uses the “Applause Reaction Notification” Email Template which can be modified like other TeamSupport generated emails. The email can also be disabled by deleting the body of the email template. This will prevent an email from being sent if a ticket action is applauded.
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