Here is sample code written in C# to create a Company.
using System;
using System.IO;
using System.Net;
using System.Text;
using System.Xml;
namespace TeamSupport.Api.Consumer
{
class Program
{
static void Main(string[] args)
{
// Create a company
string URI = "https://app.[ServerName].teamsupport.com/api/xml/customers";
HttpWebRequest request = (HttpWebRequest)WebRequest.Create(URI);
string organizationID = "{Your organization ID}";
string apiToken = "{Your API Token}";
string credentials = string.Format("{0}:{1}", organizationID, apiToken);
Byte[] credentialsByteArray = UTF8Encoding.UTF8.GetBytes(credentials);
string encodedCredentials = Convert.ToBase64String(credentialsByteArray);
request.Headers.Add("Authorization", "Basic " + encodedCredentials);
request.Method = "POST";
request.ContentType = "application/xml";
request.UserAgent = "your organization name";
MemoryStream stream = new MemoryStream();
XmlTextWriter writer = new XmlTextWriter(stream, new UTF8Encoding(false));
writer.Formatting = Formatting.Indented;
writer.WriteStartElement("Customer");
writer.WriteElementString("Name", "Second Company, Inc.");
writer.WriteElementString("Website", "www.secondcompany.com");
writer.WriteElementString("Customercustomfield1", "CustomField1Value");
writer.WriteFullEndElement();
writer.Flush();
stream.Position = 0;
StreamReader reader = new StreamReader(stream);
string body = reader.ReadToEnd();
Byte[] bodyByteArray = UTF8Encoding.UTF8.GetBytes(body);
int offSet = 0;
int count = bodyByteArray.Length;
using (Stream requestStream = request.GetRequestStream())
{
requestStream.Write(bodyByteArray, offSet, count);
}
HttpWebResponse response = (HttpWebResponse)request.GetResponse();
}
}
}Here is sample code written in PHP to create a ticket.
<?php
/* CREATE TICKET */
$orgID='ORGANIZATION_ID';
$apiToken ='Your_API_KEY';
$input_xml="<Ticket>
<TicketStatusID>28730</TicketStatusID>
<TicketTypeID>13237</TicketTypeID>
<TicketTypeName>Support</TicketTypeName>
<Name>Title goes here</Name>
<Description>This is the content of the new ticket description.</Description>
<Status>New</Status>
</Ticket>";
$host="https://app.[ServerName].teamsupport.com/api/xml/Tickets";
$base64str=base64_encode("$orgID:$apiToken");
$process = curl_init();
curl_setopt( $process, CURLOPT_URL, $host );
curl_setopt( $process, CURLOPT_POST, true );
curl_setopt($process, CURLOPT_HTTPHEADER,array('Content-Type: application/xml', 'Authorization: Basic '.$base64str));
curl_setopt($process, CURLOPT_TIMEOUT, 30);
curl_setopt($process, CURLOPT_POSTFIELDS, $input_xml);
curl_setopt($process, CURLOPT_RETURNTRANSFER, TRUE);
$return = curl_exec($process);
$response = curl_getinfo( $process );
curl_close($process);
print_r($return);Here is sample code written in C# to upload an attachment to a Ticket Action or Inventory Asset:
using System;
using System.Collections.Specialized;
using System.IO;
using System.Text;
using System.Net;
<br>
namespace Tests
{
class Program
{
static void Main(string[] args)
{
//**********************************************************************************************************************
//example of API url to upload attachment file to an Action. Replace values appropriately.
//**********************************************************************************************************************
string URI = "https://app.teamsupport.com/api/xml/Tickets/{ticketId}/Actions/{actionId}/Attachments"; //Use correct values here
HttpWebRequest request = (HttpWebRequest)WebRequest.Create(URI);
string organizationID = "{organizationId}"; //Use correct values here
string apiToken = "{apiToken}"; //Use correct values here
string credentials = string.Format("{0}:{1}", organizationID, apiToken);
Byte[] credentialsByteArray = UTF8Encoding.UTF8.GetBytes(credentials);
string encodedCredentials = Convert.ToBase64String(credentialsByteArray);
string boundary = "---------------------------" + DateTime.Now.Ticks.ToString("x");
request.Headers.Add("Authorization", "Basic " + encodedCredentials);
request.Method = "POST";
request.ContentType = "multipart/form-data; boundary=" + boundary;
request.Accept = "text/html, application/xhtml+xml, */*";
request.Headers.Add(HttpRequestHeader.AcceptEncoding, "gzip, deflate");
MemoryStream stream = new MemoryStream();
string FilePath = "{fileToUploadPath}"; //Use correct values here
Stream postDataStream = GetPostStream(FilePath, boundary);
request.ContentLength = postDataStream.Length;
Stream reqStream = request.GetRequestStream();
postDataStream.Position = 0;
byte[] buffer = new byte[1024];
int bytesRead = 0;
while ((bytesRead = postDataStream.Read(buffer, 0, buffer.Length)) != 0)
{
reqStream.Write(buffer, 0, bytesRead);
}
postDataStream.Close();
reqStream.Close();
StreamReader sr = new StreamReader(request.GetResponse().GetResponseStream());
string Result = sr.ReadToEnd();
}
private static Stream GetPostStream(string filePath, string boundary)
{
Stream postDataStream = new System.IO.MemoryStream();
FileInfo fileInfo = new FileInfo(filePath);
string fileHeaderTemplate = "--" + boundary + Environment.NewLine +
"Content-Disposition: form-data; name=\"{0}\"; filename=\"{1}\"" +
Environment.NewLine + "Content-Type: */*" + Environment.NewLine + Environment.NewLine;
byte[] fileHeaderBytes = System.Text.Encoding.UTF8.GetBytes(string.Format(fileHeaderTemplate, "UploadFile", fileInfo.FullName));
postDataStream.Write(fileHeaderBytes, 0, fileHeaderBytes.Length);
FileStream fileStream = fileInfo.OpenRead();
byte[] buffer = new byte[1024];
int bytesRead = 0;
while ((bytesRead = fileStream.Read(buffer, 0, buffer.Length)) != 0)
{
postDataStream.Write(buffer, 0, bytesRead);
}
fileStream.Close();
byte[] endBoundaryBytes = System.Text.Encoding.UTF8.GetBytes(Environment.NewLine + "--" + boundary);
postDataStream.Write(endBoundaryBytes, 0, endBoundaryBytes.Length);
return postDataStream;
}
}
}Here is sample code written in XML to return Ticket Assignment History.
<TicketAssignments>
<TotalRecords>{the number of records here}</TotalRecords>
<Tickets>
<TicketId>{ticketId here}</TicketId>
<TicketNumber>{ticket number here}</TicketNumber>
<UserAssigmentHistory>
<Assigment>
<UserID>{userid}</UserID>
<UserName>{user name}</UserName>
<DateAssigned>{date when the ticket was assigned to this user}</DateAssigned>
</Assigment>
...etc, one Assigment block per ticket history assignment...
</UserAssigmentHistory>
</Tickets>
<Tickets>
...etc, one Tickets block per ticket...
</Tickets>
</TicketAssignments>Here is sample code written in json to return Ticket Assignment History.
{
""TicketAssignments"": {
""TotalRecords"": ""{the number of records here}"",
""Tickets"": [{
""TicketId"": ""{ticketId here}"",
""TicketNumber"": ""{ticket number here}"",
""UserAssigmentHistory"": {
""Assigment"": [{
""UserID"": ""{userid}"",
""UserName"": ""{user name}"",
""DateAssigned"": ""{date when the ticket was assigned to this user}""
}, {
...etc, one Assigment block per ticket history assignment...
}
]
}
}, {
...etc, one Tickets block per ticket...
}
]
}
}Click here to learn more about our API.
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