The Advanced Portal allows your customers to create tickets, view open and closed tickets, contribute additional information and attachments to tickets, search the knowledge base as well as their tickets in general.

The URL for your Advanced Portal can be found under the Admin section -> My Portal -> Advanced Portal -> “Advanced Portal URL

The Request Access link will direct your customer to your Basic Portal form and allow them to submit a ticket if they are unable to login to the advanced portal.

You can also bypass the login altogether by integrating the portal into your app. See this article on portal access.

You can use the default landing page found on the Advanced Portal Tab, or you can customize it. Click here to learn more.

Click here to learn about adding custom HTML/CSS to your Customer Portal.

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