There are 3 different ways to access the Knowledge Base.

  • Internal Knowledge Base

If you are a TeamSupport user, you have access to the Internal Knowledge Base. This Knowledge Base section on the left hand navigation shows all of the articles that are available to your customers, in addition to private categories and articles that only internal TeamSupport Staff will have access to.

The Knowledge Base is a great place to segregate and display helpful information such as how to configure products, use case scenarios, canned responses, tips and tricks, or various protocols that should be followed.

  • Anonymous Knowledge Base

You may display your Knowledge Base anonymously. This allows you to place a link in your website which exposes the information in TeamSupport to anyone on the internet. This access will need to be given by using a setting in Admin -> My Portal -> Customer Hub Settings.

  • Secure Knowledge Base on Customer Hub

You may display your Knowledge Base on the Customer Hub. Your customers will require a secure login in order to have access to the Knowledge Base.

Click here to for Knowledge Base setup.

Click here to learn how to create a Knowledge Base article.

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