Tags allow you to organize tickets around keywords that make sense to you. For example, you could add a tag called “Exchange” to quickly see a list of tickets that involve the exchange server. To tag a ticket, simply open a ticket and enter in a tag and click the green "plus" button as seen below. If a tag does not exist, once you add it to a ticket, it will be created and can be viewed in the tag section - There is nothing special you need to do to create a tag, just type in the keyword and hit plus! If the tag already exists, you will see a box with the tag name in it as you start typing and you can just click on it. To remove a tag from a ticket, click the "x" next to the tag. You can also click on the tag name and be taken to the Tags section to see what tickets share these tags. In addition, any word within the ticket description or action that is also a defined tag can be clicked and will take you to the tags section and show you all tickets with that tag. This feature allows you to quickly see relevant keywords in the textual descriptions and discover relationships to other tickets you may not have known existed.   The tag section is where you can see all of your tags. You can click them on the left and a list of tickets will appear on the right. You can also select multiple tags to narrow down what you may be looking for. System admins can rename and delete tags. These options are not available to standard users.  |
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Tagging |