Editions: Enterprise The product section is where you define all of YOUR products and versions. As you can see, the design of TeamSupport makes it VERY easy to tell what products and versions you provide. You can easily see what tickets are associated with each product, version, and customer. Organizing the data in this fashion will not only save everyone time, but also consolidate information needed to provide outstanding customer service! Adding new products is very simple. Just click the New Product button and the below form opens: You can also add versions to products which is equally simple to do. Clicking the New Version button opens up the following form:
Associating a customer to a product is a powerful feature in TeamSupport. Always know what products and versions your customers have. Making this association is very easy to do. Simply click the product or a version, then click the Associate Customer button. You are presented with the following form:   The result of this selection can be seen by selecting the customer tab within the Products section - or the Products tab within the Customer section. Finally, by associating Customer and Products, You can easily see what customers are using your products - and what products are being used by which customer. Attaching Files and Customer Downloads Another great feature in the Products section is that you can attach files to product versions. This is commonly used to upload the newest version of software so that your customers can download it from the portal. When a customer goes to the portal and clicks on the Products section, they will have the ability to download the most recent versions of your software. Finally, the "Downloaded Products" report in the Reports section provides tracking of what user downloaded what versions of your software. |
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