,TeamSupport offers powerful reporting and charting capabilities through an integration with Zoho Reports. Through this integration you can create custom reports, charts, and dashboards on a variety of TeamSupport data and you can also create custom dashboard which you can share throughout your organization.
Once the integration is set up, TeamSupport will automatically update Zoho Reports in near real time so the data will be fresh and not time delayed.
Here is a video about Zoho Reports:
Zoho Reports is an add-on to your TeamSupport account and plans can be purchased directly from Zoho. Smaller TeamSupport accounts will be able to use the free account, but that is limited to 10,000 total records, and since we send over more data than just the tickets that threshold can be reached fairly quickly.
TeamSupport sends over the following data to Zoho:
1) Create a Zoho Reports account at http://Reports.zoho.com
2) Log into your Zoho Reports account and you should see a screen like the one below.
Click on the "Create Blank Database" link and name the database "TeamSupport" (note - it is important that the name is exactly "TeamSupport" otherwise the integration will not work). The screen should look like this:
Once you have named the database TeamSupport, click on the "Create" button and the blank database will be created.
3) Get your Zoho Reports API key.
Go to https://zapi.zoho.com/apigen.do and you will get a screen like below:
Fill our the information requested, and click the "Generate API Key" button:
Once you have pressed the Generate API key, you will be presented with a screen with your API key information:
4) Copy the "Zoho API Key" field and log into TeamSupport (with an Admin rights user account).
Go to the Admin tab and select the Integration tab at the top. Expand the "Zoho Reports" section and you should see the fields that need to be filled out as in the screenshot below:
Fill our your Zoho Username (this is NOT your e-mail address - It's your unique Zoho username), Zoho password, and the Zoho API Key (which you copied from the steps above). Make sure to check the "Active" box.
Within about 15 minutes the initial data should be loaded into your Zoho account and you will be ready to create graphs and reports in Zoho Reports.
Fields we are mapping to Zoho:
Still need help?
For more information on how to use Zoho Reports, click on the "Help" pulldown within the Zoho Reporting application.