And for your teams to better describe a solution, they can also record their screen and embed it within the ticket action so your customers can play a video and optionally hear their voice recording describing exactly how to do something.

Within the main app/ticket, when you are creating a new ticket, or adding an action to an existing one, click the Record button in the tool bar to record your screen and embed it into the ticket.  

From your customers standpoint adding a screen recording to a ticket is simple - They just click the "Add Screen Recording" button on either the Basic or Advanced Portals.  They will then be prompted to select the area of the screen they want to record and to click the "start" button - They can then proceed to show you exactly what the problem is.



Once they are finished recording, they will see a preview of the recording.  They can re-record the screencast if it didn't turn out as well as they expected, or simply continue and submit the ticket as normal.



Once the ticket is submitted it will appear as normal in TeamSupport.  The only difference is that the screen cast will be embedded as a part of the ticket action and you can view it.  To make the image larger just hit the button on the bottom right of the recording to display in full size.