TeamSupport offers two types of Customer portals.  To set these up, go to ADMIN -> MY PORTAL tab.

 

1.  Advanced Portal

2.  Public Portal

The customer portals are designed to be placed within your website via iframe, but you can also use them as stand alone pages as well.  For more information on how to use iframes in your site please see here.

We include native integration with screenr, which allows your customers to record their screen casts right into the ticket submission which in turn will allow your support team to resolve issues more quickly and accurately.  This integration is provided free of charge and can be turned on or off under Admin/My Portal settings.  It is on by default.

 

Note: 

The Advanced Portal and Public Articles are not available in the Express edition.