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Configure Chat

There are three things you need to address:

1.  Upload your "Available" and "Offline" buttons you plan to use on your website.
2.  Upload your company graphic that you wish to appear on the end user chat form.
3.  Add a little code on your website.

Navigate to the Admin section -> My Company tab and scroll to the Chat section and click the Edit Chat Properties link.


Here is an example of the Available and Unavailable buttons (but you can use anything you want):

   

As noted in the form above, the company logo for the side banner within the customer chat form is 100 x 250.  Here is an example of what we use at TeamSupport:


It is important to note that if chat is offline, your customers can still ask their question and leave a message.  A new ticket will be created in your account with all of the details so when you are available, you can help your customer.


Once you have these items set, you are ready to copy the chat code on your website to display the  Available and Unavailable buttons.
 
To do this, go to the Admin section -> My Company Tab and scroll down to the Chat section.


Simply copy and paste this code to your site and that's it! 
 
When TeamSupport users set their Chat status as Available, we will display the button on your website as such.  The same applies if every chat user has their chat status set as offline.

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