The first tab in the Admin section, Company Information, stores the basic information about your company. 

 

Primary Contact:  This is where you set the administrative or primary contact in TeamSupport.  This is the user we (TeamSupport) will contact with information regarding billing, system down time, new features, etc.

 

Time Zone:  This setting impacts time stamps for all actions in your account.  In addition, each user on your team can override this setting.  This is very useful for remote teams.

 

Date Format:  Depending on your country, you may like to see the date formats as you use them.  For example, in the U.S. we typically use MM/DD/YYYY.  In the UK, it is standard to use DD/MM/YYYY.  This is also a User setting so that if you have TeamSupport users in other countries, they can view the date format as they are used to seeing it.  Everyone's happy!

 

Business Days:  This setting impacts your SLA's.  Based on the days you have defined as "business days", you can set your SLA's to pause during non business hours.

 

Business Day Start/Stop:  Same as Business Day description.

 

Only show products for the customer of a ticket: Applies to Enterprise only.  Setting this to true will only show the products that have been associated to the customer who is associated to the ticket.

Require customer for new ticket:  When active, users will not be able to save a new ticket unless a customer/contact has been associated with the ticket.

Require time spent on timed actions:   When active, users will not be able to save a new ticket action unless they enter in how much time they spent.

Disable ticket status update emails:  If set to True, emails will not be sent to your customer when only the ticket status changes on a "visible" ticket.  The only time an email will be sent to the customer associated to the ticket will be a visible action.

 

Default Wiki Article:  Each time you visit the Wiki section, the article you define here will always be the first to appear.

Only Admin Can Modify Customers:  With this enabled, non admin users can only view information under the Customers section for the following sub areas: Details, Contacts, Products, Attachments and Notes.

Only admin can view reports:  When active, only users with admin rights will see the reports section.  

 

Internal SLA: In addition to assigning SLA's to your customers, you can also create and assign an internal SLA for your team.  This is a great way to stay on top of stale tickets.