To setup emails, go to ADMIN -> Email tab. The alternate email feature is designed to allow multiple company email addresses to be forwarded and routed to your TeamSupport account and have the tickets associated with a certain group, product (enterprise edition only) and also what type of ticket to be created (issues, bugs, features, etc). Note: that you can also setup other automation rules that can handle routing of tickets as well. See here for more info about automation. If your company has multiple support/department/distribution email addresses, you can add those here. These may be addresses like "level1support@mycompany.com", or "escalation_team@mycompany.com". Just click the Add icon and fill out the form below. Once you are done, you will see a dropbox email address in the grid below. Simply forward your company's other email addresses to these dropbox accounts to enforce the rules you have defined. This is what the grid will look like once you have created new dropbox accounts.
If you would like to edit the description, group, ticket type or product after you have created these accounts, just click the "pencil" icon on the far left. The form below is what you will see once you click the Add button or pencil icon. It is important to note that the only required field is Description. Just give the dropbox a description that will help you define what the dropbox is used for, assign a group that you would like the tickets to be associated with, choose the type of ticket to be created and pick a product. If you do not want to define any one of these, simply leave them set to unassigned.  |
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Administration >
Alternate Emails |
